Teacher restriction and removal

How we address activity that does not meet SpeakingChalk's standards

Sometimes we will restrict a teacher’s activity on SpeakingChalk or remove them entirely. That is an unusual outcome, and we try our best to avoid it.

We understand that even the best teachers will get bad reviews, miss an occasional class, or have a parent complain about them. In moderation, none of those are concerning.

We may restrict or remove teachers when we see repeated or extreme unprofessional conduct, including but not limited to:

· Using personal video platform account to teach live classes, rather than going through the SpeakingChalk classroom

· Missing class

· When a class is missed, failing to follow up and reschedule with parents

· Starting class more than 5 minutes late or ending class more than 5 minutes early

· Cancelling a class with less than 24 hours’ notice without providing prior notice to parents. This notice should come more than 24 hours before class is set to start; the class meeting should also be cancelled more than 24 hours before the class starts.

· Providing consistently poor-quality experiences

· Posting materials for flexible schedule classes irregularly or late

· Not providing regular feedback or being available for questions in flexible schedule classes

· Not responding to messages from parents who are enrolled with the teacher

· Deceiving, or trying to deceive, parents or SpeakingChalk

· Parent complaints about the teacher’s behavior

· Disregard for learner or parent safety or privacy

· Requesting enrollment fees from families to be paid outside of the SpeakingChalk platform

· Asking or directing users to enroll in your class(es) on another site or individually.

· Withdrawing learners or canceling classes based on parent reviews or comments on other classes

· Failure to send back a payment

· Failure to submit any documents and information requested by Speakingchalk for background check

· Failing to maintain a good working relationship with the SpeakingChalk team

· Other unprofessional behavior

· Other violations of our community standards or SpeakingChalk Policies

When we have concerns about a teacher’s activity on SpeakingChalk, we share them with the teacher. In most cases, teachers will be warned prior to removal. The only exception is in cases of an egregious breach of trust and safety or extreme quality concerns.

Additionally, to help ensure learners / parents see relevant content, we unlist classes if they appear inactive. A class will be unlisted if there are no active or future sections and no new sections have been created for certain period. In the case that a teacher has no active sections of any classes for certain period, all classes will be unlisted. If you have been unlisted solely due to inactivity, simply submit your classes for approval again.