SpeakingChalk’s Guarantee and Refunds

Terms and guidelines for receiving refunds on class purchases.

It's important to us that everyone has a positive experience learning with SpeakingChalk. All SpeakingChalk classes are backed by our Happiness Guarantee, which allows parents to receive refunds outside a class’s listed refund policy.

Overall, class cancellation before 24 hrs of class commencement is entitled for 70% refund or we may offer full amount worth of SpeakingChalk coupon which can be redeemed against any classes with no expiry.

In the event that a teacher misses a one-time class meeting, parents may request a full refund, or wait for the teacher to reschedule the class.

In the event that a teacher changes the date or time of a class meeting before the class’s start date, parents may request a full refund.

In all above cases, parents can ask for refund or SpeakingChalk may issue a coupon for equal amount which can be redeemed on platform for any course without any expiry date.

If part of a class is rescheduled, you may receive, upon request, a prorated refund based on the number of meetings that were rescheduled and that you did not attend.

If the teacher doesn’t teach the number of meetings listed, you will receive a prorated refund upon request.

If the teacher cancels a class in progress, you will receive a prorated refund based on the percentage of meetings you paid for that were canceled.

If your learner misses a class meeting, you are not entitled to a refund. If you miss 3 consecutive class meetings without communicating with the teacher, you forfeit the class fee and the teacher may cancel the class.

If your learner has not joined the meeting 10 minutes after the class’s start time, the meeting may be cancelled, at the teacher’s discretion. This is considered a missed meeting and you are not entitled to a refund.

Teachers may transfer you to another section of the same class with your consent.

Donations made on SpeakingChalk will not be refunded.

Refunds can only be issued to the original form of payment used for your purchase on SpeakingChalk, and they cannot be issued to a different card. In the case that the original card is closed or no longer active for any reason, you may need to contact your bank or credit card Company to retrieve the funds. In select cases, you may not be able to retrieve your refund.

Note that in the rare case a parent requests an excessive number of refunds; they may be disqualified from receiving future refunds.

For any other enquiries for refund Please write to us at connectatspeakingchalk@gmail.com